Customer Service Policy

At Jones Carpet Cleaner Hinckley, we understand that excellent customer service is key to building strong, lasting relationships with our clients. That’s why we are committed to providing our customers with a high level of service that goes above and beyond their expectations. In this policy, we outline our commitment to delivering excellent customer service and the ways in which we strive to meet this goal.

Our Commitment to Customer Service: At Jones Carpet Cleaner Hinckley, we are committed to providing our customers with timely, reliable, and professional service. We believe that good communication is key to providing excellent service, which is why we are dedicated to keeping our customers informed at every stage of the process. We strive to be responsive to our customers’ needs, and we are always available to answer any questions or concerns that they may have.

Our Customer Service Process: Our customer service process begins with our initial contact with the customer. We believe in being clear and transparent with our customers from the very beginning, which is why we provide upfront pricing information and a clear explanation of our services. Once the job has been scheduled, we keep our customers informed of our progress and provide regular updates on the status of their project. We always follow up with our customers after the job is complete to ensure that they are satisfied with our work.

Our Customer Service Standards: To ensure that we provide consistently excellent customer service, we have established the following standards:

  1. Responsiveness: We strive to respond to all customer inquiries and concerns within 24 hours.
  2. Professionalism: Our employees are trained to provide professional and courteous service at all times.
  3. Communication: We believe in keeping our customers informed throughout the entire process, from the initial contact to the completion of the job.
  4. Satisfaction: We guarantee our work and strive to ensure that our customers are completely satisfied with our services.

At Jones Carpet Cleaner Hinckley, we are committed to providing our customers with the highest level of customer service possible. We believe that good communication, professionalism, and a dedication to customer satisfaction are key to building strong, long-lasting relationships with our clients. If you have any questions or concerns about our customer service policy, or any of our other policies, please don’t hesitate to contact us.